DOVER INTERNATIONAL SPEEDWAY
FREQUENTLY ASKED QUESTIONS

TICKETS

Can I purchase pit passes?
Can I purchase tickets to the Monster Bridge?
Can I buy tickets anywhere else but Dover International Speedway?
What happens if there is a weather delay or postponement?
Are the ticket prices the same for children?
If my child sits on my lap, do they still need a ticket?
Does Dover offer any grandstand seating exclusively for families, free of alcohol and tobacco?

PARKING

What does it cost to park at Dover International Speedway for a race?
What shuttle services are available on race weekend?
What parking provisions are made for someone with a disability?
Are there specific parking spots intended for motorcycles or scooters only?
What exit should I use from Route 1 to get to Dover International Speedway on Sunday of race weekend?

RECREATIONAL VEHICLES (RV) PARKING

Do the RV lots have water and electricity hook ups?
Where are RV dump stations located at Dover International Speedway?
May I purchase ice in the RV lots at Dover International Speedway?
How many RV spaces are currently on the property?
Is infield RV parking available?
When does RV staging and RV load-in begin?
Is tent camping allowed in the RV lots at Dover International Speedway?
How can I reserve an RV spot at Dover International Speedway?
How much does it cost for a reserved RV spot at Dover International Speedway?
When is trash picked up from the RV lots at Dover International Speedway?
Are pets allowed at Dover International Speedway? What about service animals?
May RV patrons light fires in barrels or other fireplace type units?

TICKETS

Q: Can I purchase pit passes?

A: Dover International Speedway does not sell pit passes to the public. Pit passes are reserved for NASCAR-licensed competitors and officials, safety workers, Speedway employees, accredited members of the press and sponsors.

Because we are a one-mile track, with a permanent harness race track (Dover Downs Raceway) inside the motorsports track, we have limited space. Our garages and pit roads are very tight, and there isn't much room for fans to congregate. To allow the crews to do their jobs, NASCAR asks that we limit access to the pits and garage.

We do, however, offer trackside tours through our Sunday "Monster Mile Club." This add-on hospitality package provides food and drink, live entertainment, a limited-edition souvenir, an official race program, interactive games, music and an appearance by a NASCAR Sprint Cup Series driver. A trackside tour is also part of the package, which can be purchased by clicking here, or by calling 800-441-RACE.

Q: Can I purchase tickets to the Monster Bridge?

A: We are glad you like the Monster Bridge -- it's a project we are thrilled about!

Tickets for the Monster Bridge are not for sale. Because there are only 56 seats available, the demand for these seats far outweighs the supply. To be fair to everyone, we have decided to not offer the seats for sale to avoid a bidding war. We are, however, working with our sponsors and partners to use seats in the Monster Bridge as prizes for contests and promotions. This way, by winning a contest, giveaway, etc., orchestrated by our sponsors, fans will have the opportunity to watch a race from "the most exciting seat in sports."

Feel free to check the www.DoverSpeedway.com website from time to time for contests and promotions to win seats in the Monster Bridge.

Q: Can I buy tickets anywhere else but Dover International Speedway?

A: Tickets can be purchased in person at the Dover International Speedway ticket office; online at www.DoverSpeedway.com; by phone at 800-441-RACE; or by fax to 302-672-0100. We only recommend purchasing tickets directly from Dover International Speedway. Tickets for our entire race weekend are typically available even on the day of the event through the Dover International Speedway ticket office.

Tickets may also be purchased at any Shore Stop convenience store located in Delaware, Maryland or Virginia for a $5 discount. Tickets available for sale at Shore Stop stores include: adult general admission NASCAR Craftsman Truck Series tickets; general admission NASCAR Nationwide Series tickets; and general admission NASCAR Camping World Series tickets. The "Take a Kid to the Races" package is also available for purchase at Shore Stop stores.

Tickets may not be resold for more than their face value. It is the Speedway's policy to cancel all renewal privileges of any purchaser of a ticket found to have been resold at a price greater than face value. You may not resell a ticket at all if you are on property owned, leased or operated by Dover International Speedway or within one hundred (100) yards of such property. If you purchase a ticket that was lost, stolen or counterfeit, the Speedway will not honor it.

Q: What happens if there is a weather delay or postponement?

A: The racing schedules are determined by NASCAR and Dover International Speedway. In the event of a delay or postponement due to severe or unusual weather, all admission tickets will be honored on the rescheduled race day. All ticket sales are final; sorry, no refunds.

Q: Are the ticket prices the same for children?

A:Thursday (May 28 and Sept. 24, 2009) - Children under 12 are $ 3 for general admission. (Admission is free on Thursday of race weekend with the purchase of a Friday race ticket for both adults and children).

Friday (May 29 and Sept. 25, 2009) - Children under 12 are $ 6 for general admission. All children, regardless of age, pay full price for reserved seating.

Saturday (May 30 and Sept. 26, 2009) - Children under 12 are $8 for general admission. All children, regardless of age, pay full price for reserved seating.

Sunday (May 31 and Sept. 27, 2009) - All children, regardless of age, must pay full price to enter the reserved grandstands.

Q: If my child sits on my lap, do they still need a ticket?

A: Yes. Everyone entering through Dover International Speedway's grandstand gates must have a ticket, regardless of age.

Q: Does Dover offer any grandstand seating exclusively for families, free of alcohol and tobacco?

A: The Family Seating Section at Dover International Speedway provides families with an enjoyable alcohol- and tobacco-free environment to experience the NASCAR Sprint Cup Series races. For 2009, due to popular demand, the Family Seating Section has been expanded and moved to rows 1-30 in section 192. This section is located in Turn 2 at the Monster Mile. Click here for more information.

TICKET INSURANCE

Q: What is Event Ticket Insurance?

A: Access America Event Ticket Insurance protection offers you greater peace of mind with an event ticket purchase by insuring you against unforeseen circumstances. If a traffic accident, medical issue, mechanical breakdown, jury duty, or other covered reason prevents you from attending the event, 100 percent of the ticket price including taxes and shipping charges is returned to you, up to a maximum of $10,000.

Q: How do I add Event Ticket Insurance to my Dover International Speedway ticket purchase?

A: To add Event Ticket Insurance to your Dover International Speedway ticket purchase, please visit:

etravelprotection.com

If you have questions, please contact Access America by phone at 1-866-456-3102 or by e-mail at service@accessamerica.com. Representatives are available 24 hours a day, seven days a week to assist you.

Q: Why do I need Event Ticket Insurance?

A: By purchasing Event Ticket Insurance you are protecting your financial investment of the event tickets including taxes and shipping costs (up to the amount of your policy limits) should your event be cancelled for a covered reason.

Q: What does Access America Event Ticket Insurance protection cover?

A: The insurance component of Event Ticket Insurance provides reimbursement for 100 percent of the ticket price including taxes and shipping charges, up to a maximum of $10,000.

With Event Ticket Insurance, you can rest assured that your financial loss will be covered if you can't attend an event for any of the below reasons:

Illness or serious Injury
Traffic accidents—which could prevent you from getting to an event
Mechanical Breakdown—if your car breaks down within 48 hours of the event
Airline delay—if your plane or other Common Carrier is delayed (includes bad weather) while going to the event
Home or Business Issues—if your home or business is uninhabitable due to fire, flood, vandalism, burglary or natural disasters
Care for a family member—serious injury to a family member, requiring you to provide care
Felonious Assault—if you are a victim of a felonious assault within 10 days prior to an event
Employer Termination—providing protection against a lay-off
Jury Duty—if you are required to serve on jury duty after having purchased an event ticket
Required to Work—if your employer requires you to work during the event
Work Relocation—if you are relocated by your company over 100 miles from your home
Military Duty—if you are required to miss an event as a result of military orders

This product includes General Program Exclusions. Certain pre-existing conditions may be covered. Please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply. Complete details regarding all of the benefits described here will be emailed to you upon completion of the insurance purchase.

Event Ticket Insurance does not offer coverage for cancellation due to a personal change of plans.

Q: When is the best time to purchase Access America Event Ticket Insurance protection in order to be covered?

A: Right away! You can purchase Event Ticket Insurance up until two weeks prior to race weekend, but we recommend you purchase as early as possible to enjoy the greater peace of mind that comes with knowing you're covered. The deadline for purchasing Event Ticket Insurance for the May 29-31, 2009 Dover International Speedway NASCAR race weekend is Friday, May 15 at 11:59 p.m. Ticket Insurance for the Sept. 25-27, 2009 Dover International Speedway NASCAR race weekend is Friday, Sept. 11 at 11:59 p.m.

Q: Are there any restrictions or limitations of the protection?

A: Yes. Every insurance plan contains restrictions and limitations. This product includes General Program Exclusions. Certain pre-existing conditions may be covered. For more information, please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply, or contact Access America at 1-866-456-3102 to receive more detailed information.

Q: Do I need to purchase Event Ticket Insurance for each event?

A: Yes. Event Ticket Insurance must be purchased separately for each event. After receiving your confirmation statement, there will be a button to return to the home page so you can complete information for another event. Your information will auto-populate, except for your credit card information (for security reasons).

Q: Is my Event Ticket Insurance refundable?

A: Within 10 days of purchasing the Event Ticket Insurance, Access America will process a full refund of premium to you, as long as you have not already attended the event or filed a claim. No refunds shall be paid to you after 10 days of purchasing the product.

For questions regarding coverage, please contact Access America at 1-866-456-3102 or by email at service@accessamerica.com Complete details regarding all of the benefits described here will be emailed to you upon completion of the insurance purchase.

Please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply.

Q: Can I get my money back if I do not attend an event for any reason?

A: No. Event Ticket Insurance coverage will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include sudden medical emergencies, death of a family member or traveling companion, mechanical breakdown on the way to an event, felonious assault, traffic accident while in route to the event, being called for jury or military duty, or having your home rendered uninhabitable. Please refer to the Certificate of Insurance/Policy for the limitations, conditions and exclusions that may apply.

Please note that no benefits will be extended for cancellations due to simply changing your mind.

Q: Who can I contact if I have questions about the Access America Event Ticket Insurance protection?

A: If you have questions regarding coverage, please contact Access America by phone at 1-866-456-3102 or by e-mail at service@accessamerica.com. Representatives are available 24 hours a day, seven days a week to assist you.

Q: How can I file a claim?

A: Contact the Access America claims office at 1-800-334-7525. The claim specialist will let you know what documentation (see the Certificate of Insurance/Policy for specific information) will be required and will send you a claim form. The claims office is open 24 hours a day, seven days a week.

Q: Why isn't my Access America Event Ticket Insurance protection purchase displayed in with my ticket information?

A: Event Ticket Insurance is purchased directly through Access America, Dover International Speedway's preferred supplier. All policy documentation will be sent directly to you from Access America.

Q: Who provides the insurance for these programs?

A: The insurance coverage from Access America is provided under a Master Policy Form No. 52.201 or 52.401 and underwritten by BCS Insurance Company. BCS is rated A- "Excellent" by A.M. Best Co. (www.ambest.com), a well-known expert in the insurance industry. Your insurance comes with certain limitations and exclusions. Please refer to the Certificate of Insurance/Policy for complete details. Access America is a division and service mark of World Access Service Corp.

California Residents: Please note that we are doing business in California as WASC Insurance Agency and our California License # is OBO1400.

Texas Residents: Please be advised that this optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage.

PARKING

Q: What does it cost to park at Dover International Speedway for a race?

A: Parking on Speedway grounds for Friday and Saturday is free. There is a $10 charge for parking on Speedway grounds on Sunday. Dover International Speedway has several parking areas available: the main entrance with lots labeled South, North and West (enter main entrance off Route 13); Lot 1 which is located on Leipsic Road (outside of Turn 4); and Lot 12 (located about 1/2 mile from the track). Local businesses also park cars for the race and determine their own rates.

Q: What shuttle services are available on race weekend?

A: We recommend taking advantage of the park-and-ride shuttles. Please note that these shuttle services are only available on Sunday of race weekend.

From the Blue Hen Corporate Center on U.S. Route 113 in Dover:

Located three miles south of the Speedway, the cost is $20 per car. The one-time $20 fee includes parking and round-trip bus service for everyone in your vehicle. The trip takes approximately 12 minutes each way. The shuttle drops and picks you up at the track within easy walking distance of the grandstands. Service begins at 8 a.m. and runs until one hour after the race.

From the Christiana Mall off of Route 1 in Christiana:

Board the “Race Express” park-n-ride shuttle and ride directly to Dover International Speedway. Service begins at 7 a.m. and costs $12 per person. This $12 fee includes parking and round trip bus service (exact change required). Children under 46" ride free. There are 800 seats available on a first-come, first-served basis. For more information, call Gregg Bus Service at (302) 993-7855.

Q: What parking provisions are made for someone with a disability?

A: Dover International Speedway seeks to provide reasonable accommodations for all qualified individuals with disabilities.

We have four disabled lots (North, Lot E, Turn 3 and South). The lots are monitored by the police to ensure that only the disabled are in these lots. We also provide a golf cart courtesy shuttle service from the parking lots to the gates for the disabled person and a guest.

If you are transporting someone with a disability, their hang tag must be displayed on your vehicle (provided the owner of the tag is being transported). The vehicle will be directed to the closest disabled parking lot. If anyone requires assistance to the grandstand, each disabled lot has a designated pick-up point.

Please note that the person with the disability (to whom the plate or hang tag was issued) must be the driver of, or passenger in, the vehicle when the vehicle is parked in parking areas for persons with disabilities.

Q: Are there specific parking spots intended for motorcycles or scooters only?

A: Dover International Speedway does not allocate specific parking spots to motorcycle or scooter operators. However, you are free to park those vehicles in the general parking lots. The cost for parking does not differentiate between vehicles.

Q: What exit should I use from Route 1 to get to Dover International Speedway on Sunday of race weekend?

A: FROM THE NORTH:

On Sunday of race weekend, as the parking lot accessible via the main entrance to the property fills to capacity, exit 104 off of Route 1 is closed.

Traffic is then rerouted 5.3 miles South to Exit 95 (S. Dover, Dover Air Force Base). Temporary directional signs on Route 1 will provide additional guidance. Once exiting Route 1 at Exit 95, motorists may use the Park-n-Ride at the Blue Hen Corporate Center, or proceed straight on Route 13 North to Lot No. 1. Lot No. 1 is located on your right, at Jefferic Blvd (past the K-Mart store). Signage will direct you into this lot.

Note: For those coming from the North that wish to avoid the possible closing of Exit 104 on Sunday morning, Exit 119A (Smyrna) or Exit 114 (S. Smyrna) may be used. Proceed down Route 13 South and follow signs for Dover International Speedway.

FROM THE SOUTH:

Motorists should use Exit 95 off of Route 1, where they may then use the Park-n-Ride at the Blue Hen Corporate Center, or proceed on to Lot No. 1. Lot No. 1 is located off of Route 13 North at Jefferic Blvd (past the K-Mart store). Signage will direct you into this lot.

RECREATIONAL VEHICLES (RV) PARKING

Q: Do the RV lots have water and electricity hook ups?

A: The RV lots do not have water or electric hook ups, however, water is available free of charge in RV Lot 10 and at the main entrance, behind the Credential trailer and the Denny's restaurant on Route 13.

Water may also be purchased by calling Delaware Landscaping at (302) 270-1705.

Q: Where are RV dump stations located at Dover International Speedway?

A: Disposal Stations are located in two places at Dover International Speedway: in the front of the property, behind the Credential trailer and the Denny's restaurant on Route 13; and in RV Lot 10. This service is available to all RV patrons parking on Dover International Speedway property.

If you prefer not to move, you can pay to be pumped by Pierson's Comfort Group by calling (410) 310-5153 or (410) 310-0119.

NOTE: It is prohibited to discharge any wastewater from holding tanks onto the ground. This includes gray water, CHT, or any other tank. Officials of the Delaware Natural Resources & Environmental Control Department (DNREC) will be in the RV parking lots to monitor compliance, and violators will be fined.

Q: May I purchase ice in the RV lots at Dover International Speedway?

Yes, ice is for sale in RV Lot 2 and RV Lot 10.

Q: How many RV spaces are currently on the property?

A: Approximately 3,500 RV's can be accommodated on Dover International Speedway property.

Q: Is infield RV parking available?

A: Infield RV parking is not available.

Q: When does RV staging and RV load-in begin?

A: Click for info.
RV INFO ON WEBSITE HERE

Q:Is tent camping allowed in the RV lots at Dover International Speedway?

A: No, tent camping in the Dover International Speedway RV lots is not permitted. For a helpful list of off-site tent camping, RV parking and RV rental locations, click here.

Q: How can I reserve an RV spot at Dover International Speedway?

Contact the Dover Internatinal Speedway Ticket Office at (800) 441-RACE for assistance.

Q: How much does it cost for a reserved RV spot at Dover International Speedway?

A: RV INFO ON WEBSITE HERE

Q: When is trash picked up from the RV lots at Dover International Speedway?

A: Trash pickup is daily from 1 p.m. to 4 p.m. Please use barrels for the disposal of all trash, as trash will only be picked up from these designated areas. Please do not move the barrels. RV parking attendants will have trash liners available for the convenience of RV patrons.

Q: Are pets allowed at Dover International Speedway? What about service animals?

A: Pets are permitted in the RV and general parking areas but not in the Speedway itself. Pets must be leashed and under control at all times. Pet owners are responsible for their pets, including proper clean-up of waste, and must abide by designated “quiet hours” in the RV Lots at Dover International Speedway. Please be courteous to others.

We comply with applicable laws related to allowing service animals (animals that are individually trained to perform tasks for people with disabilities, such as seeing eye dogs) on Speedway property. If you have special needs in this area, we encourage you to contact us in advance. Service animals must remain leashed and harnessed at all times.

We reserve the right to require that pets and service animals be removed from our premises -- for example, if they are out of control or pose a threat to the health or safety of others.

Q: May RV patrons light fires in barrels or other fireplace type units?

A: While ground fires are not permitted in the RV parking areas, fires are permitted in barrels or other controlled units except for Lot 2 (no wood burning). If the fire department deems any fire unsafe, RV campers will be required to extinguish it.

MISCELLANEOUS

Q: How do I drive a racecar at Dover International Speedway?

A: Monster Racing operates the driving school at Dover International Speedway. They are not directly affiliated with Dover International Speedway -- they rent the track from us, and offer the driving school on our property.

For special arrangements, or to learn more, contact them at 800-GO-TO-WIN, or online at www.monsterracing.com.

Q: How do I request a charitable donation from Dover International Speedway?

A: If you are interested in soliciting a donation from Dover International Speedway, please send a letter via U.S. Mail to:

Dover International Speedway
Director of Public Relations
1131 North Dupont Highway
Dover, DE 19901

Upon receipt of your request, if we are able to assist your local organization with a donation or silent auction item, we will contact you.

Q: How long do the races last?

A: The Sunday NASCAR Sprint Cup Series race is 400 laps and typically lasts approximately 4 hours. The Saturday NASCAR Nationwide Series race, along with the Friday NASCAR Craftsman Truck Series race in June, is 200 laps and last approximately 2.5 hours. The Friday NASCAR Camping World Series race in September is 150 laps and lasts approximately 2 hours.

Q: Can I get married at Dover International Speedway?

A: Due to the growing number of people interested in weddings at the track, and NASCAR's increasingly busy schedule, Dover International Speedway does not host weddings during NASCAR events. On non-event weekends, weddings may be arranged through the Dover Downs Hotel and Conference Center. For more information, contact the catering sales office at (866) 376-2425.

Q: Can I send a special message to someone on the Sprint Vision screens located in the infield?

A: Unfortunately because of the incredible amount of requests, we are unable to display any personalized messages on the Sprint Vision screens during the races. It's impossible to do this for everyone - so we are forced to not allow these messages, in an effort to be fair to all guests at Dover International Speedway.

Q: What are the specifications of the track?

A: Click here for track specs.

Q: How many people does Dover International Speedway seat?

A: We accommodate 135,000 race fans at Dover International Speedway.

Q: When was the first race at Dover International Speedway, and who won?

A: The Mason-Dixon 300 was held on July 6, 1969 and Richard Petty won the first race.

Q: When was the track repaved with concrete and what are the specifics?

A: The repaving of Dover International Speedway was completed in November 1994, transforming the one-mile asphalt surface into the concrete track you see today.

A continuous strip of concrete, 43 feet wide, was laid with additional width in the turns. The concrete was installed by specially designed, computer-controlled equipment for maximum smoothness, using 8,286 yards of concrete. Raw materials included 2,340 tons of cement, 6,026 tons of sand and 9,015 tons of stone.

The new concrete was first tested during a Goodyear tire session on April 18. Dale Jarrett, Derrike Cope and John Andretti first tested the all-new Monster Mile.

The first NASCAR Sprint Cup race held on the concrete was the Miller Genuine Draft 500 on June 4, 1995. Kyle Petty took the win, edging out Bobby Labonte and Ted Musgrave for the win, as Hut Stricklin, Dale Earnhardt, Jeff Gordon, Sterling Marlin, Michael Waltrip, Rusty Wallace and Joe Nemechek rounded out the top ten.

Q: Are there any autograph opportunities at Dover International Speedway?

A: Visit our website, local newspapers and television for driver appearances and autograph sessions taking place around the Dover area prior to the race. Please keep in mind that on race day, drivers, like all athletes, are concentrating on the task ahead and rarely available.

We also recommend fans pick up a copy of "Beyond The Track" magazine, distributed at most restaurants/bars/hotels in the Dover area, for potential autograph opportunities.

Q: What is the closest airport to Dover International Speedway?

A: Both the Philadelphia International Airport (PHL) and the Baltimore-Washington Airport (BWI) are within driving distance of Dover International Speedway.

PHL is about 70 miles, or 1.5 hours, from the Speedway. www.phl.org

BWI is about 90 miles, or 2 hours, from the Speedway. www.bwiairport.com

Q: Can I rent a scanner at the race?

A: Yes, race scanners are available to rent at Racing Electronics merchandise stands located throughout the Speedway grounds. For more information on renting traditional scanners, please visit http://www.racingelectronics.com/.

Another option that has become increasingly popular with our fans is the Sprint FanView. This device allows its users to access direct audio feeds from drivers and crews, as well as seven in-car camera angles and live, in-house video of the race telecast from the Sprint Vision color screen. For more information the Sprint FanView, please visit http://www.nextel.com/en/promotions/racing/fanview.shtml

Q: Where can I find a list of the scanner frequencies?

A: Scanner frequency lists can be obtained during the weekends of major racing events by visiting the nearest scanner rental locations at Dover International Speedway. The MRN coverage of the NASCAR Sprint Cup Series race can be found at radio frequency 454.000.

Q: Does Dover International Speedway broadcast the MRN radio coverage of the race at the track?

A: Yes, Dover International Speedway does broadcast MRN coverage over the sound system. The local MRN affiliate at Dover International Speedway is WDSD-FM, 92.9, and WRDX-FM, 94.7. It is also broadcast on radio frequency 454.000.

Q: Do representatives from the track ever make presentations to local clubs?

A: Dover International Speedway employees are always willing to make a business presentation about the track to area clubs and are frequently asked to be featured speakers at Rotary, Lions and local Chamber of Commerce meetings. To make arrangements to have a guest speaker from Dover International Speedway meet at your club, please send a letter via U.S. Mail to:

Dover International Speedway
Director of Public Relations
1131 North Dupont Highway
Dover, DE 19901

Please include a contact person, a little history/background about your club, and some information about your event in the request.

Q: Can I use my cell phone at Dover International Speedway?

A: You may use your cell phone at the Speedway, but keep in mind that access declines as the number of people attending an event increase. Do not rely on your cell phone if you need to relay or receive important information.

Q: I've recently moved. How do I update my account information?

A: It is very important for ticket holders to keep us notified of their address changes… it's how we keep you updated with Speedway news! We also use your contact information on file to mail your tickets. To update any of your contact information, please call the Dover International Speedway Ticket Office at (800) 441-RACE, go online and log into your account to edit your information. You must already have an activated online account to do this.

If you have any questions, please contact us at (800) 441-RACE , or write us at:

Dover International Speedway
Attn: Ticket Office - Address change
1131 North Dupont Highway
Dover, DE 19901

DOVER INTERNATIONAL SPEEDWAY FREQUENTLY ASKED QUESTIONS

TICKETS

TICKET INSURANCE

PARKING

RECREATIONAL VEHICLES (RV) PARKING

MISCELLANEOUS

DOVER INTERNATIONAL SPEEDWAY
FREQUENTLY ASKED QUESTIONS